Microsoft Operations Framework (MOF) 4.0 delivers practical guidance for everyday IT practices and activities, helping users establish and implement reliable, cost-effective IT services. It encompasses the entire IT lifecycle by integrating:
- Community-generated processes for planning, delivering, operating, and managing IT.
- Governance, risk, and compliance activities.
- Management reviews.
- Microsoft Solutions Framework (MSF) best practices.
Structure of MOF
MOF 4.0 describes the IT service lifecycle in terms of three phases and a foundational layer:
The Plan Phase focuses on ensuring that, from its inception, a requested IT service is reliable, policy-compliant, cost-effective, and adaptable to changing business needs.
The Deliver Phase concerns the envisioning, planning, building, stabilization, and deployment of requested services.
The Operate Phase deals with the efficient operation, monitoring, and support of deployed services in line with agreed-to service level agreement (SLA) targets.
The Manage Layer helps users establish an integrated approach to IT service management activities through the use of risk management, change management, and controls. It also provides guidance relating to accountabilities and role types