Tag Archives: service improvement


The Information Technology Infrastructure Library framework is designed to standardize the selection, planning, delivery and support of IT services to a business. The main  goal is to improve efficiency and achieve predictable service levels.

It is a best practice that is currently detailed within five publications:

  • ITIL Service Strategy
  • ITIL Service Design
  • ITIL Service Transition
  • ITIL Service Operation
  • ITIL Continual Service Improvement.